Justin Neal

Justin Neal, a customer success strategist with a decade of experience, dives into the evolving landscape of customer success. He discusses how the industry is shifting towards measurable outcomes, moving away from fluff. Justin highlights the challenges posed by economic changes on job roles in customer service and emphasizes the need for a comprehensive approach to operations. He also addresses the mismatch between enterprise needs and resources, shedding light on the future of customer success and its metrics-driven focus.