Justin Gonzalez
Most recently Director of Customer Empowerment at Square
Best podcasts with Justin Gonzalez
Ranked by the Snipd community
Mar 12, 2024 • 28min
How Can We Create “Legendary” Customer-Facing AI?
Justin Gonzalez, former Director of Customer Empowerment at Square, discusses creating 'legendary' customer experiences using AI, addressing the impact of bad bots on customer reluctance. The podcast also explores embracing innovation in digital support channels and the importance of using AI to care for customer needs.
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