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Justin Gonzalez
Most recently Director of Customer Empowerment at Square
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Mar 12, 2024 • 28min
How Can We Create “Legendary” Customer-Facing AI?
Justin Gonzalez, former Director of Customer Empowerment at Square, discusses creating 'legendary' customer experiences using AI, addressing the impact of bad bots on customer reluctance. The podcast also explores embracing innovation in digital support channels and the importance of using AI to care for customer needs.
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AI-powered
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Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode