Julia Chatain, a Senior Scientist at the Singapore ETH Center, dives into how cognitive biases impact learning and why SaaS leaders should be concerned. She debunks common misconceptions, emphasizing that proving others wrong can backfire. Julia highlights the importance of diverse perspectives and physical interaction in embodied learning, reshaping how education happens. Key tactics for leaders include fostering curiosity, rewarding effort, and understanding emotional engagement like imposter syndrome, all essential for resilient teams and effective product design.