Jules Seeley

Jules Seeley, a Senior Partner at McKinsey specializing in travel strategy, explores the exciting potential of agentic AI in the travel industry. He discusses how AI could revolutionize booking by personalizing itineraries and rebooking disrupted flights, enhancing customer experience. Additionally, Seeley emphasizes the irreplaceable human element in travel, focusing on emotional experiences. He suggests a strategic approach for companies to adopt AI technologies while mitigating risks, and anticipates a future where travel planning will be more conversational and tailored to individual preferences.