Joy Rothschild

Joy Rothschild, Chief Human Resources Officer at Omni Hotels & Resorts, shares insights from her extensive career in hospitality. She discusses the unique culture at Omni, emphasizing a balance between guests, owners, and associates. Joy explores how the company navigated crises like 9/11 and COVID, making bold investments despite challenges. She revives the 'Power of One' initiative with memorable principles that empower employees. Her heartfelt stories about guest experiences illustrate the importance of internal narratives and accountability in service excellence.