Joy Mayer, an expert in changing journalism and boosting trust in the news media, discusses bias, transparency, and constructive steps for newsrooms to improve their reputation. She emphasizes the need for self-awareness, transparency, and rewarding skepticism to build trust with the audience. The podcast also explores the challenges faced by local journalism and the importance of accurate information during the pandemic. Additionally, it delves into the lack of understanding between journalists and the public, highlighting the importance of diversity in newsrooms. The significance of feedback and building relationships between newsrooms and their community is also addressed.