Joseph Gefroh

Joseph Gefroh, Director of Engineering at HealthSherpa, brings over a decade of startup experience to the table. He shares insights on defining when a team is ready to scale and tackling challenges like onboarding bottlenecks. Gefroh emphasizes the necessity of standardizing processes and building a strong documentation culture. He narrates an intriguing story about chaotic communication leading to hidden commitments, which his team resolved through an organized intake process. Plus, he discusses the delicate balance of introducing management layers as companies grow.