Joseph A. Michelli

Dr. Joseph Michelli, a renowned speaker and consultant, shares insights on how human-centered product innovation is reshaping healthcare. He discusses One Medical's unique approach to integrating technology in patient care while maintaining a personal touch. The conversation touches on balancing automation with empathy, the importance of employee satisfaction, and how exceptional customer experiences drive loyalty. Michelli also highlights lessons from brands like Ritz-Carlton and Starbucks, emphasizing the need for continuous improvement in service delivery.

Joseph A. Michelli shares insights on customer experience, communication skills, and organizational values. He emphasizes human interactions, emotional connections in customer service, and lessons from companies like Starbucks and Zappos.