José Toledo

Beck Norris, Manager of Vulnerability Management at JetBlue and a pilot, shares insights on how effective vulnerability management requires governance and risk context rather than mere tool reliance. He emphasizes the need for accountability and operational maturity. Ryan Fried and José Toledo from Mandiant dive into why incident responses often fail despite good resources, highlighting the importance of muscle memory through tabletop exercises and solid incident response plans. They discuss the need for clear communication strategies during breaches to maintain trust.