Jose Mendoza

Dr. Jose Mendoza, Academic Director and Clinical Associate Professor at NYU, dives into the ethical complexities of AI-driven pricing. He discusses the tension between personalization and privacy, emphasizing consumer trust and transparency. The conversation unveils the challenges companies face in avoiding bias and ensuring fairness, especially in crisis-driven pricing. Mendoza underscores the importance of ethical guardrails in dynamic pricing models and advocates for clear communication to build lasting customer relationships.