In this engaging discussion, Jonathan Rioux, Managing Principal of AI Consulting at EPAM Systems, shares insights on the evolving landscape of MLOps. He highlights the critical balance between technical prowess and business alignment needed for successful AI products. Rioux also navigates the misconceptions surrounding MLOps, emphasizing its true role beyond just technical execution. The conversation touches on the importance of user-friendly tech solutions, measuring ROI in chatbot technology, and innovative approaches to tackling challenges in generative AI.