Jon Johnson

Jon Johnson, a customer success expert at Great Question and co-host of the Ed Churns podcast, shares valuable insights a few weeks into his new role. He discusses the thrilling chaos of early-stage startups and how they require a fresh perspective on customer success, emphasizing genuine relationships over traditional metrics. Jon highlights the importance of curiosity for growth and the need to redefine success metrics in customer success management. He also shares personal career transitions and the power of community in building lasting professional networks.