Jon Dick

Senior customer success executive (SVP of Customer Success at HubSpot) with a background in product marketing, focused on scaling customer success, aligning CS and product, and applying AI to drive retention and value at scale.

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May 22, 2025 • 37min

Scaling a $3bn Customer Success Engine with Jon Dick, SVP of Customer Success at HubSpot

Jon Dick, SVP of Customer Success at HubSpot, shares his insights on effectively aligning customer success and product teams to drive impact. He discusses how unexpected complexities in customer success require innovative strategies and emphasizes the role of AI in enhancing value delivery. Jon also highlights the importance of segmenting customer experiences and fostering collaboration between teams. With strong opinions on balancing human touch with AI, he provides actionable insights for navigating growth in dynamic environments.

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