Jon Alferness

Jon Alferness, Walmart's chief product officer, shares insights on integrating technology to enhance customer experiences. He discusses his collaborative role in launching major projects across departments. Alferness emphasizes that new products must address real customer needs, particularly in AI innovation. He explains Walmart's use of AI for guided searches and inventory management, while ensuring a human touch in customer service. The conversation also touches on digital shelf labels and strategies for improving the holiday shopping experience.