John Miller

John Miller, VP of Consumer and Retail Solutions at AT&T, dives into the company’s bold strides in AI. He reveals how AT&T's Assistant, a GPT-style interface, is reshaping employee efficiency and customer service interactions. Miller discusses modernizing legacy systems with AI, showing that decades-old technology can evolve seamlessly. The conversation highlights the balance between automation and meaningful customer engagement, and the necessity of leveraging unstructured data to enhance AI capabilities. A must-listen for enterprises looking to transform!