You manage your own emotions at work—and your coworkers’ and customers’ emotions too. How do you do that without burning out? To find out how to get into character, deliver a great performance, and avoid exhaustion, Adam talks with actor John Lithgow and takes you inside the call center at Zappos and the hospitality philosophy of an acclaimed restauranteur. This episode is brought to you by Accenture, Bonobos, JPMorgan Chase & Co., and Warby Parker.Find the transcript at: go.ted.com/worklifeemotions Hosted on Acast. See acast.com/privacy for more information.

John Lithgow, an acclaimed actor known for his diverse roles in film and television, shares his journey as he approaches 80. He reflects on memorable characters that resonated with audiences, from comedy to drama. Lithgow discusses the thrill of theater and its ability to empower storytelling. He delves into personal challenges with technology and finances, seeking guidance in a candid manner. Throughout the conversation, he explores profound themes of life, loss, and the warmth brought by family, revealing a thoughtful perspective on mortality.

Actor John Lithgow is already Conan O’Brien’s friend. John sits down with Conan to discuss his favorite sketches from collaborating together during SNL, the inconveniences of being tall, and select excerpts from his new book A Confederacy of Dumptys: Portraits of American Scoundrels in Verse. Later, Conan welcomes back Matt Gourley during his State of the Podcast address. Got a question for Conan? Call our voicemail: (323) 451-2821. For Conan videos, tour dates and more visit TeamCoco.com. Get access to all the podcasts you love, music channels and radio shows with the SiriusXM App! Get 3 months free using this show link: https://siriusxm.com/conan.