John Huber

In this engaging talk, John Huber, a seasoned customer success leader, unveils the revolutionary role of AI in enhancing customer success operations. He discusses tools like Chorus for conversation intelligence and Sturdy for analyzing unstructured data to predict churn and uncover opportunities. John challenges myths about AI replacing human roles, arguing it amplifies CSM capabilities instead. The conversation also highlights an innovative use of custom GPTs to strategize pricing renewals, illustrating how leaders are leveraging AI while maintaining crucial customer relationships.