John Gleeson, General Partner and Founder at Success Venture Partners, dives into the pivotal role of founders in customer success. He discusses 'founder-led customer success,' highlighting how direct customer interactions can reveal genuine product-market fit. The conversation shifts to the transformation of customer success from a support function into a profit center, emphasizing continuous engagement. John also addresses the importance of flexibility in customer success strategies and aligning sales with customer success teams during a startup's growth.

In this discussion, John Gleeson, Founder & General Partner at Success Venture Partners, joins David Weisburd to unveil the hidden keys to Venture Capital success. They highlight why operator LPs tend to outperform traditional investors and dive into the intriguing math behind portfolio concentration. The pair also stress the critical role of customer success in boosting startup value, addressing common founder mistakes, and the importance of empathy and feedback in product development. Get ready for some eye-opening insights!