
John Gleeson
General Partner and Founder at Success Venture Partners, a venture firm specializing in customer success for startups. Previously VP of Customer Success at Motive.
Best podcasts with John Gleeson
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Mar 24, 2025 • 22min
What role can SaaS founders play in effective customer success?
John Gleeson, General Partner and Founder at Success Venture Partners, dives into the pivotal role of founders in customer success. He discusses 'founder-led customer success,' highlighting how direct customer interactions can reveal genuine product-market fit. The conversation shifts to the transformation of customer success from a support function into a profit center, emphasizing continuous engagement. John also addresses the importance of flexibility in customer success strategies and aligning sales with customer success teams during a startup's growth.

Sep 10, 2024 • 30min
E93: Why Do Most VC’s Underperform?
In this discussion, John Gleeson, Founder & General Partner at Success Venture Partners, joins David Weisburd to unveil the hidden keys to Venture Capital success. They highlight why operator LPs tend to outperform traditional investors and dive into the intriguing math behind portfolio concentration. The pair also stress the critical role of customer success in boosting startup value, addressing common founder mistakes, and the importance of empathy and feedback in product development. Get ready for some eye-opening insights!