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John Dick
Chief Customer Success Officer at HubSpot and HBS alumnus responsible for customer success and go-to-market strategy, emphasizing AI-enabled workflows and customer experience improvements.
Best podcasts with John Dick
Ranked by the Snipd community
Dec 17, 2025
• 38min
How HubSpot sells and supports its own AI transformation
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Helen Russell, Chief People Officer at HubSpot, and John Dick, Chief Customer Success Officer, explore how HubSpot navigates its AI transformation. They discuss integrating AI into customer success to enhance workflows and the employee experience. Helen shares tactics for teaching AI fluency, emphasizing the importance of an explorer mindset. John highlights the collaboration between humans and AI as a power boost for customer interactions. The discussion also covers the evolving roles in a tech-driven workplace and the significance of ethics and privacy in AI use.
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