John Connolly

John Connolly, Managing Director at Spectrum Equity, dives into the intricate world of consumer marketplaces. He discusses how investor sentiment has changed dramatically over the past 15 years and why traditional metrics may not apply in this realm. John shares valuable insights on evolving business models and the significance of customer experience in reducing churn. He also recounts the success story behind Teachers Pay Teachers and highlights the emotional connections fostered by platforms like Grubhub and Headspace, emphasizing their role in empowering communities.