Joe Gelman

Joe Gelman, Platform Marketing Manager at Riskified, dives into the fast-evolving world of fraud prevention in retail and eCommerce. He discusses the shift in consumer behavior post-pandemic, revealing how liberal return policies can attract policy abuse. Joe differentiates between policy abuse and organized fraud, highlighting complex challenges that retailers face as online shopping surges. With holiday spending projected at $240 billion, he stresses the need for strategic risk management to safeguard businesses while keeping customer experience in mind.