Joe Cano

Joe Cano, Senior Vice President of Digital Commerce at Lowe's, shares insights on transforming the digital shopping journey for DIYers and pros. He explains how Lowe's utilizes real-time data for personalized experiences and introduces Milo, an AI tool offering step-by-step guidance and product recommendations. Cano discusses strategies for improving product discovery, vetting sellers in their closed marketplace, and enhancing fulfillment options like two-hour delivery. His insights into loyalty programs reveal techniques to drive repeat business.