Jodie Eckleberry-Hunt, an expert in empathetic techniques for managing difficult personalities, shares her insights on navigating challenging interactions. She emphasizes the power of deep breathing and emotional control in high-pressure situations. Jodie discusses the importance of recognizing the underlying stresses of others and offers practical strategies to de-escalate conflicts. Her approach empowers listeners to protect their well-being while fostering smoother communications, reminding us that we can influence outcomes by adapting our responses.