Joanne Black

Joanne Black, America's leading authority on referral selling, shares her expertise on transforming client relationships. She discusses how vague referral requests fail and emphasizes the need for specific language to guide clients. Accountability and consistent follow-ups build trust, while personal touches like thank-you notes encourage future referrals. Joanne also highlights the importance of clear communication barriers, providing practical strategies to navigate challenges in gaining referrals. She believes that asking for help is a strength in business development.