Jimmy Peña

Jimmy Peña, a Beverly Hills estate manager and former Ritz-Carlton quality auditor, dives into the essence of hospitality—heart and hustle. He shares transformative lessons from his mentors, emphasizing empathy and proactive service that create memorable guest experiences. The conversation highlights the delicate balance of auditing luxury properties with compassion and the critical importance of stewardship in fostering a service-oriented mindset. Practical insights on teamwork and attention to detail are sprinkled throughout, making this a must-listen for hospitality leaders.

Jimmy Peña, a hospitality executive, best-selling author, and nonprofit leader, shares his transformative journey from health and fitness to luxury hospitality. He reflects on how a childhood experience of ‘radical hospitality’ shaped his career and emphasizes stewardship as central to the industry. Drawing on his Ritz-Carlton experiences, he explores the importance of structure and standards in elevating service. Listeners gain insights on creating memorable guest experiences while leading with heart and excellence.