Jim Marous

Join banking leader Jim Marous as he sheds light on the crumbling branch model in the U.S. Marous discusses the staggering decline in physical branches since 2008 and reveals how digital transformation is reshaping customer expectations. He contrasts the approaches of big banks versus smaller institutions and explores why some still cling to traditional branches. The chat also dives into emerging technologies like agentic AI and the critical need for banks to adopt digital-first strategies to stay relevant in a rapidly evolving landscape.