Jim Hirschauer

Join Jim Hirschauer, Head of Product Marketing at Xurrent and seasoned IT operations expert, as he dives into the complexities of incident response. He discusses why dashboards alone aren’t sufficient for resolving incidents and emphasizes the importance of human expertise and organizational culture. Jim also explores the evolving nature of incident management, the role of AI in preserving knowledge, and the challenges with outdated runbooks. His insights reveal how enhancing communication and automation can significantly improve operational efficiency.