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Jim Farley
Veteran independent TPA owner with over four decades in the industry, known for pioneering operational innovations and focused on improving customer experience and maintaining TPA independence.
Best podcasts with Jim Farley
Ranked by the Snipd community
Sep 24, 2025
• 40min
Episode 39 Merging for Independence: How TPAs Drive Innovation and Customer Experience
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Join Jim Farley, a seasoned TPA owner with over 40 years in the industry, and Jeff Walter, a tech-savvy TPA executive from PBA, as they unveil their strategic merger. They discuss how this collaboration enhances customer experience while ensuring TPA independence against larger firms. Dive into their approach to streamlining operations with EOS practices, in-house IT, and innovative member solutions like Direct Primary Care and nurse navigators. Their insights reveal a dynamic shift in how TPAs can deliver superior services and maintain strong relationships.
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