Jill Blankenship

Chief Executive Officer of the Frontline Group with expertise in contact centre operations and implementing AI and automation to improve agent enablement, QA and customer experience.

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Nov 4, 2025 • 5min

Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences

Jill Blankenship, CEO of the Frontline Group and a leader in contact center operations, shares insights on enhancing customer service with AI and automation. She emphasizes the importance of quick wins in tech implementation. Jill discusses exciting AI trends, including workflows that unify data and create auto-summaries, reducing agent workload. She also highlights strategies for improving quality assurance and intent-based analysis, providing a roadmap for the future of customer experience at the Frontline Group.

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