Jia Li

President of LiveX AI, a company utilizing adaptive AI agents for customer service and retention. Focuses on human-like AI agents for improved customer experience.

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Mar 11, 2025 • 14min

The Future of AI Customer Support with LiveX AI’s Jia Li | AI Basics with Google Cloud

Jia Li, President of LiveX AI, leverages adaptive AI agents to revolutionize customer support. Explore how these human-like agents engage customers in real-time for onboarding and retention, making interactions feel more natural than traditional bots. The conversation dives into the role of user data in personalizing experiences, proactive engagement techniques, and the complexities of training AI for effectiveness. Li shares insights on the AI evolution in customer engagement and its affordability for small businesses, shaping the future of user interactions.