Jessica Rose Garcia

Jessica Rose Garcia, known as J-Rose, is the Head of Customer Experience at OneSkin and an expert in DTC brand strategies. She shares her journey from Gold’s Gym to leading CX in major brands. J-Rose explains how many companies fail at retention and reveals the secrets to building customer loyalty beyond quick responses. Discussion includes the unique challenges of e-commerce CX and the innovative science behind OneSkin’s skincare products. She also emphasizes the value of genuine customer relationships and the importance of aligning brand values with consumer needs.