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Jessica Matsumoto
Senior Director of People Experience, Growth, and Culture at Nubank. She co-leads the People & Culture Product team, applying product thinking to reimagine how work is designed.
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Jun 3, 2025
• 1h 8min
Inside Nubank’s Bold Experiment: HR as a Product | Suzana Kubric & Jessica Matsumoto
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Suzana Kubric, Chief People Officer at Nubank, and Jessica Matsumoto, Senior Director of People Experience, discuss their innovative approach to transforming HR into a product-driven function. They explore how viewing employees as internal customers enhances engagement and efficiency. The conversation delves into journey mapping, the importance of diverse roles like designers and PMs, and how initiatives like the 'Bureaucracy Buster' channel empower employees. They emphasize a continuous service mindset to revolutionize the overall employee experience.
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