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Jessica Dugan
Service design professional focused on internal systems and employee experience in large organisations, experienced in building custom AI agents and knowledge bases to act as junior associates for design work.
Best podcasts with Jessica Dugan
Ranked by the Snipd community
Dec 25, 2025
• 1h 2min
Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08
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In this engaging discussion, service design experts Jessica Dugan and Judith Buhmann delve into the complexities of integrating AI into design workflows. Jessica shares her framework for developing custom AI agents that act as effective 'junior associates,' while Judith highlights the ethical considerations of using AI, especially with vulnerable populations. They explore the balance of trust in AI tools, the importance of transparency, and how these digital 'interns' can enhance rather than replace human creativity in service design.
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