Jesper Jønsson

Jesper Jønsson, Director of Product for AI at Puzzel, discusses the transformative power of Conversational Intelligence for contact centers. He highlights how recorded interactions serve as untapped goldmines of insights leading to improved customer experiences. Jesper reveals how automated analytics can enhance decision-making and streamline quality assurance processes. He also shares real-world examples of clients benefiting from boosted NPS and reduced AHT, showing how AI can turn cost centers into strategic assets.