Jennifer Shooshanian

Jennifer Shooshanian, a Senior Service Coach at Business Development Resources with over 20 years of experience, shares her insights on elevating commercial service departments. She emphasizes the need for documenting processes and mastering sales techniques before pricing. Jennifer dives into the importance of understanding client decision-makers to tailor services and strengthen relationships. She also discusses the value of proactive account management and the power of commercial maintenance agreements in driving profitability and sustainable growth.