Jennifer Purdy

In this engaging chat, Jennifer Purdy, Executive Director of Patient Experience at the Veterans Experience Office, shares her inspiring journey from social work to improving veteran care. She emphasizes the power of kindness, listening, and aligning healthcare with patients' goals. Purdy discusses the significance of building trust through shared experiences and how empowering staff can create meaningful connections. Her insights into human-centered design and frontline leadership highlight innovative approaches to enhance the overall veteran experience.