Jennifer Pinter

In this discussion, Jennifer Pinter, an operator and advisor specializing in account management and customer success, shares her insights on the critical importance of net revenue retention (NRR) in today’s market. She explains how the slowdown in new-logo acquisition exposes retention weaknesses and emphasizes the need for account management playbooks. Jennifer also highlights the significance of aligning internal operations, tracking customer value, and fostering cross-functional partnerships to improve NRR and drive sustainable growth.