Jennifer McIver

Associate Director of Legal Operations and Industry Insights at Wolters Kluwer ELM Solutions, with deep experience implementing legal tech, customer success, product strategy, and benchmarking for corporate legal teams.

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Dec 15, 2025 • 35min

Data First, Partner Better. Jennifer McIver on Legal Ops Benchmarks, AI Agents, and Pricing Reality Checks

Jennifer McIver, Associate Director of Legal Operations at Wolters Kluwer ELM Solutions, shares her journey from aspiring forensic pathologist to legal ops leader. She emphasizes the importance of data visibility and effective dashboards over cluttered reports. Jennifer warns against overwhelming intake forms that lead to meaningless 'Other' categories. She also discusses the practical use of AI in enhancing productivity while tackling law firm pricing challenges and the value of strong partnerships through transparency and communication.

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