
Jennifer Clinehens
Entrepreneurship and experience design expert for global brands
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Jun 24, 2024 • 43min
404. Navigating the Customer Journey: Insights from Jennifer Clinehens (Refreshed Episode)
Entrepreneurship and experience design expert Jennifer Clinehens discusses leveraging behavioral science to shape customer perceptions and the non-linear nature of customer journeys. Topics include choice hacking, understanding the true end of experiences, and enhancing brand interactions through behavioral science principles.