Jennifer Charters

Executive Vice President and Chief Information Officer of Lincoln Financial, focused on AI strategy, IT transformation, and aligning technology investments with business outcomes.

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Sep 15, 2025 • 28min

Lincoln Financial CIO Jennifer Charters on AI Strategy and Human-Centered Tech

In an engaging conversation with Jennifer Charters, Lincoln Financial's Executive Vice President and CIO, the discussion dives into the company's AI strategy and IT transformation. Jennifer shares insights on creating a 401(k)-style budgeting model for IT that maximizes ROI. She highlights the importance of a model-agnostic AI architecture for agility and outlines use cases in cybersecurity and customer experience. Emphasizing the human side of tech, she advocates for partnership with HR to future-proof skills as AI evolves.

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