Jennifer Baron

Join Jennifer Baron, Chief Experience Officer at NRC Health with over 35 years in the healthcare sector, as she dives into the impact of generational differences on patient care. She explores how technology complicates communications and stresses the importance of tailored feedback channels. Baron emphasizes the need for health systems to adapt by understanding consumer behaviors to stay competitive. She also discusses leveraging generative AI to streamline feedback and enhance human connection, urging leaders to listen better and engage with curiosity.