Jenna Meldrum

Jenna Meldrum, an account manager at DOT & Co., shares her insights on managing account manager capacity to prevent burnout. She explores the challenges of workload assessment and the importance of clear communication in setting expectations. Jenna discusses the critical balance between client demands and staff workloads, emphasizing the need for proactive strategies to maintain a healthy work-life balance. She also highlights how effective tools and ongoing dialogue can empower account managers to thrive while delivering exceptional service.