Jen Jackson

Jen Jackson, a customer success leader with over 20 years of experience, reveals how data-driven strategies can revolutionize customer engagement. She discusses turning fragmented data into actionable insights, leading to a 10% reduction in churn. Jen emphasizes the importance of segmentation models and data consolidation tools like Gainsight for refining engagement strategies. She advocates for a people-first culture and highlights the significance of interdepartmental collaboration to boost retention and customer satisfaction in scalable operations.