Jeff Yim

In this engaging discussion, Jeff Yim, CFO of Borrowell, offers insights into navigating the Canadian credit landscape. He highlights the importance of stellar onboarding and customer service amidst rising mortgage rates. The conversation delves into proactive loan servicing strategies that foster customer loyalty and create cross-selling opportunities. Additionally, topics include the evolution of flexible payment solutions and innovative approaches to personal lending, showcasing how tailored experiences can transform borrower relationships.