Jean Castanon

Jean Castanon, Vice President of Digital Product at American Express, shares his insights from over a decade at the company. He reveals how his team quadrupled testing velocity, emphasizing an always-on approach to experimentation. Jean discusses redefining success metrics, building a dedicated experimentation team, and the importance of aligning teams towards a common goal. He also dives into Amex's innovative referral program and the role of AI in personalizing customer experiences and enhancing productivity, offering invaluable lessons for product leaders.