Jay Topper

In this engaging discussion, Jay Topper, Chief Customer Officer at Fabric, shares insights from his diverse career in the military and retail. He delves into the importance of establishing a metrics-centric culture, emphasizing the need for simplicity in measurement. Jay highlights three key pillars: Accuracy, Relevancy, and Presentation, pivotal in maximizing business impact. He also discusses the challenges companies face in their metrics journey and the significance of adaptability and curiosity in professional growth.