In this engaging discussion, Jay Topper, Chief Customer Officer at Fabric, shares insights from his diverse career in the military and retail. He delves into the importance of establishing a metrics-centric culture, emphasizing the need for simplicity in measurement. Jay highlights three key pillars: Accuracy, Relevancy, and Presentation, pivotal in maximizing business impact. He also discusses the challenges companies face in their metrics journey and the significance of adaptability and curiosity in professional growth.