In this discussion, Jay Sanchez, an expert in visual communication and creator of EstellaVite, shares how visuals can revolutionize customer success management. He reveals how visual aids reduce meeting times and enhance onboarding for complex products, emphasizing the power of mind maps and visual workflows. Jay also highlights the psychological effects of color and design on decision-making. With practical insights on choosing between visual and verbal communication, this conversation is rich with actionable strategies to boost customer engagement and understanding.