Javier Santacruz, a successful multi-location Mathnasium franchise owner and former attorney, shares his remarkable shift into the world of franchising. He reveals how a crucial hire, a former Apple manager, transformed his business operations and team dynamics. Javier discusses the challenges of remote franchise management and the significance of strong leadership and staffing. He emphasizes the importance of solution-oriented collaboration and the unexpected benefits of automation in enhancing efficiency. His insights are a goldmine for aspiring franchisees aiming for success.