Jaswinder Blackwell-Pal

Jaswinder Blackwell-Pal, a New Generation Thinker and researcher at Queen Mary, University of London, dives into the intriguing connection between actors and service workers. She explores the concept of emotional labor, emphasizing the expectations versus realities that shape workplace interactions. Legal cases illuminate the pressures of performing emotions on demand. Furthermore, Jaswinder critiques the authenticity of workplace feelings, revealing how external influences often dictate personal emotional expressions. It's a fascinating look at how drama shapes various industries.