
Jaswinder Blackwell-Pal
New Generation Thinker on the scheme run by the Arts and Humanities Research Council and the BBC. Her research focuses on performance and work, including how drama based methods are implemented across other sectors and industries.
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Mar 31, 2025 • 11min
Workplace performance
Jaswinder Blackwell-Pal, a New Generation Thinker and researcher at Queen Mary, University of London, dives into the intriguing connection between actors and service workers. She explores the concept of emotional labor, emphasizing the expectations versus realities that shape workplace interactions. Legal cases illuminate the pressures of performing emotions on demand. Furthermore, Jaswinder critiques the authenticity of workplace feelings, revealing how external influences often dictate personal emotional expressions. It's a fascinating look at how drama shapes various industries.