Jarrod Johnson

Chief Customer Officer at TaskUs, leading the company's go-to-market organization and AI services practice, with a background in technology services and customer experience transformation.

Best podcasts with Jarrod Johnson

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Jan 21, 2026 • 58min

#315 Jarrod Johnson: How Agentic AI Is Impacting Modern Customer Service

Jarrod Johnson, Chief Customer Officer at TaskUs, discusses the transformative power of agentic AI in customer service. He reveals how this technology goes beyond chatbots to execute real actions and improve workflows. Jarrod shares insights on common deployment challenges, the importance of AI literacy among staff, and the future of customer interaction without clunky IVR menus. He also emphasizes the potential for significant cost savings and the need for ongoing compliance and maintenance in AI-driven systems.

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